English

Introduction

Welcome to Flashbol, an innovative meal delivery application developed by SOGUITECH S.A.R.L. We prioritize the protection of your personal data and privacy. This privacy policy explains how we collect, use, share, and protect your information when you use our application. By using Flashbol, you agree to the practices described in this policy.

1. Information Collection

We collect various types of information to provide and improve our services:

Information You Provide

• Registration Data: When you create an account, we collect your name, email address, phone number, and payment information.
• Order Information: Details of your orders, including items ordered, chosen restaurants, and delivery addresses.

Information Collected Automatically

• Location Data: Flashbol uses background location tracking to provide real-time delivery tracking for your orders. This information is used solely for the purpose of facilitating deliveries and improving our services.
• Usage Data: Information about your use of the application, such as pages viewed, time spent on the app, and interactions with app features.

Information from Third Parties

• Payment Services: Information related to transactions made via Mobile Money or other payment services.

2. Use of Information

We use the collected information for various purposes:

• Service Provision: To process your orders, facilitate deliveries, and improve the quality of our app.
• Communication: To send you order confirmations, notifications, and important updates about our app.
• Customer Support: To respond to your questions and resolve any issues you may encounter.
• Personalization: To tailor content and offers to your preferences and location.
• Security: To protect against fraud and ensure the security of your personal information.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Delivery Partners: To facilitate deliveries, we share your order and contact information with independent couriers.
• Restaurants: Order details are shared with restaurants to prepare your meals.
• Payment Services: To process your payments, we share necessary information with payment service providers.
• Legal Obligations: If required by law, we may disclose your information to comply with legal processes, government requests, or legal obligations.

4. Data Security

We implement technical and organizational security measures to protect your information from unauthorized access, loss, destruction, or alteration. However, no security system is infallible, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

• Access Your Personal Data: Request a copy of the information we hold about you.
• Correct Your Data: Request the correction of inaccurate or incomplete information.
• Delete Your Data: Request the deletion of your personal information, subject to legal and operational requirements.
• Object and Restrict: Object to or request the restriction of the processing of your personal data in certain circumstances.

To exercise these rights or for any questions regarding your data privacy, please contact us at privacy@flashbol.com.

6. Changes to the Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly to stay informed about how we protect your information.

7. Contact

For any questions regarding this privacy policy or our data practices, please contact us at info@flashbol.com.

By using Flashbol, you acknowledge that you have read, understood, and accepted this privacy policy. We thank you for your trust and are committed to protecting your privacy while providing you with the best meal delivery experience.

Thank you for choosing Flashbol.